We understand that receiving a damaged product can be frustrating, which is why we accept returns and offer refunds. To qualify for this service, you must contact us on the same day your order was delivered and provide proof of the damaged item. We require that the product is returned back to us in the same condition and original packaging it was received in. Depending on the case, we may offer a partial refund or replace or  provide you with a discount code that can be used on your next purchase. Our aim is to ensure that our customers are always satisfied with their shopping experience, and we will do everything we can to remedy any issues that arise.

After returning an item, you will receive an email from us to confirm that we have received and inspected the item. You will also receive another email to inform you whether your refund has been approved or rejected. In case of approval, the available options include receiving cash back to your account/credit card or receiving a discount code that can be applied to future purchases.

If your refund is approved, the credit will be applied automatically to your original mode of payment or credit card within a specified number of days, which will be communicated via email. If you have any questions or concerns about the refund process, please do not hesitate to contact us.

If you’re expecting a refund that hasn’t arrived yet, don’t worry, there are a few things you can check and do to ensure it’s on its way. Give it some time, as refunds can take a few days to a week to be processed by your bank. If that timeframe has elapsed, consider checking with your credit card company to see if they have any information about your refund status. Once you’ve confirmed with them and they don’t have any leads, your next line of action would be to contact your bank. Sometimes, banks may take some time to process refunds before they show up on your account. If after doing all of these, you still do not see your refund come through, you can reach out to us directly, and our team will provide further assistance. Contact us at the details given below and we’ll get things sorted for you. orders@venusglory.lk / info@venusglory.lk 

At Venus Glory, we pride ourselves on offering high-quality products that meet our customers’ needs. However, we understand that sometimes issues may arise with our merchandise. In the unlikely event that your item arrives defective or damaged, we want to make sure you are taken care of. That’s why we have an easy exchange policy in place. If you need to replace an item that is defective or damaged, simply reach out to us at You will be responsible for paying for your own shipping costs for returning your item if you want it to be exchanged. (Not applicable for damaged or wrong items) Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.. Our customer service team will be happy to assist you and provide further details on the exchange process. We value your satisfaction and want to ensure that you have a positive experience when shopping with us. Thank you for choosing Venus Glory as your go-to source for all your beauty needs.

If you want to exchange an item, you will need to cover the shipping costs. This policy applies to situations where you have changed your mind or decided you no longer want the item. However, if the item is damaged or incorrect, you will not be responsible for the shipping costs. Please note that if you receive a refund, the cost of the return shipping will be subtracted from it. The time it takes for your exchanged product to reach you will depend on your location and can vary. If you have any questions or concerns about the exchange process or shipping costs, please don’t hesitate to contact us for assistance.